Refund Policy
Effective Date: September 23, 2026
Business Name: Le Roseau Cleaning Services, INC.
Website: www.leroseaucleaningservices.com
At Le Roseau Cleaning Services, INC., we are committed to delivering high-quality, reliable commercial janitorial and facility maintenance services. Because we provide professional labor and service, our refund policy is structured around our Service Guarantee.
1. 100% Satisfaction Guarantee
Your satisfaction is our top priority. If you are ever unsatisfied with any area or task covered in your cleaning scope of work:
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Please notify us within 24 hours of service completion by calling 407-391-5186 or emailing info@leroseaucleaningservices.com.
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We will return to your facility within 24 to 48 hours to re-clean and inspect the specified area at no additional cost to you.
2. Service Fee Refunds
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Due to the custom nature of commercial cleaning services and scheduled labor:
Completed Services: Cash or full credit card refunds are generally not issued for completed cleaning services once labor has been provided. Instead, any concerns are addressed through our 24-hour re-cleaning guarantee.
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Partial Refunds / Billing Adjustments: If a service issue cannot be resolved through a re-clean, billing credits or partial refunds may be issued at the sole discretion of management.
3. Service Cancellations & Rescheduling
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Recurring Maintenance Contracts: Cancellations or modifications for recurring commercial contracts must be submitted in writing according to the terms specified in your individual service agreement (typically 30 days written notice).
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One-Time / Deep Cleaning Services: Cancellations or rescheduling requests for one-time deep cleaning or walkthrough services must be made at least 24 hours prior to the scheduled service time to avoid a cancellation fee.
4. Contact Us
If you have any questions regarding our Refund and Satisfaction Policy or need to report a service issue, please reach out to us directly:
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Phone: 407-391-5186
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Location: Orlando, FL